Help & support
Most answers are on your order or prescription page. For anything else, our team reads every email.
Where is my order?
Your orders show their current status — awaiting payment, paid, being prepared, out for delivery or delivered.
View my orders →My payment went through but the order says unpaid
Payments can take a few minutes to confirm. Open the order to refresh it. If it still shows unpaid after 30 minutes, email us with your order number — do not pay again.
Check the order →My prescription is waiting or was not accepted
A licensed pharmacist reviews every uploaded prescription. If it was not accepted, the reason is shown with it — upload a clearer or current copy.
My prescriptions →I need to cancel or get a refund
If the pharmacy cannot supply a paid order, it is sent for a refund. To ask for a cancellation yourself, email us with your order number before it is out for delivery.
Email support →
Contact us
Include your order number (NXP-…) or request reference (NPC-…) so we can find it quickly. Never send your mobile money PIN, a one-time code or card details — we will never ask for them.
hello@nexusinnov8.comIn a medical emergency
Do not wait for an online order. Call the national emergency number 112 or go to the nearest hospital.